Privacy policy

In order to create more transparency in the processing of personal data by companies, the European legislator has introduced a new information obligation. As the recipient of the information, you should be informed at the time of data collection what happens to your personal data and for what purposes it is processed. You will receive the following information on the basis of Art. 13 and Art. 14 GDPR.

Responsible person and data protection officer

The controller responsible for the processing of personal data is:
medentis medical GmbH
Walporzheimer Str. 48-52
53474 Bad Neuenahr-Ahrweiler

represented by the managing director, Mr. Alexander Scholz.

You can reach the person responsible under the following contact details Phone: +49 (0)2641-911-00 Fax: +49 (0)2641-9110-120 E-mail: info(at)medentis.de

You can contact the company data protection officer at datenschutz(at)medentis.de.

General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons no longer apply.

Collection of general information

You can access our websites at: www.medentis.com www.ifu.medentis.de www.icx-shop.de www.icx-magellan.de www.icx-denta5.de www.icx-imperial.de www.medentis-akademie.de www.icx-mallorca.de

without disclosing any information about your identity. Your browser only automatically sends general information to the server of our website. This information is temporarily stored in a so-called log file.

The following information is collected without any action on your part and stored until it is automatically deleted:

  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the retrieved file,
  • Website from which access is made (referrer url),
  • Browser used and, if applicable, the operating system of your computer
  • and the name of your access provider.
  • This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability and for the technical administration of the network infrastructure.

This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the website content requested by you and is mandatory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to optimize our Internet presence and the technology behind it.

Hosting

We host the content of our website with the following provider:

The Mittwald provider is Mittwald CM Service GmbH & Co KG, Königsberger Straße 4-6, 32339 Espelkamp (hereinafter referred to as Mittwald).

Details can be found in Mittwald’s privacy policy:

https://www.mittwald.de/datenschutz

The use of Mittwald is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time. Order processing

We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a contract prescribed by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

Cookies

Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard disk. This automatically provides us with certain data such as IP address, browser used, operating system on your computer and your connection to the Internet.

Cookies cannot be used to start programs or transfer viruses to a computer. We can use the information contained in cookies to make navigation easier for you and to enable our web pages to be displayed correctly.

Under no circumstances will the data collected by us be passed on to third parties or linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your Internet browser to find out how to change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

You can set your web browser so that it notifies you when cookies are set or rejects all or at least certain cookies (e.g. only third-party cookies) in order to prohibit web tracking and retargeting in principle. However, if you deactivate cookies using your browser, you will no longer be able to use various functions on our website.

Deactivation of cookies/withdrawal of your consent

You can use the following links to find out about this option for the most commonly used browsers:

Internet Explorer: http://support.microsoft.com/gp/cookies/en
Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
Opera: http://www.opera.com/browser/tutorials/security/privacy/

Registration via our online store

Personal data

Personal data is information about the factual or personal circumstances of an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address and all inventory data that you provide to us when you register and create your customer account. This does not include statistical data that we collect, for example, when you visit our ICX online store and which cannot be directly linked to your person. For example, these are statistics about which pages of our store are particularly popular or how many users visit certain pages of the Medentis store.

Customer account

For every customer who registers accordingly, we set up password-protected direct access to their inventory data stored with us (customer account). Here you can view data on your completed, open and recently dispatched orders and manage your data and the newsletter. You undertake to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot accept any liability for misused passwords unless we are responsible for the misuse.
If you do not log out, you will automatically remain logged in. This function allows you to use some of our services (e.g. ‘customer account’) without having to log in again each time. For security reasons, however, you will be asked to enter your password again if, for example, your personal details are to be changed or you wish to place an order.

Collection, processing and use of your personal data

Data protection is very important to us. We therefore adhere strictly to the statutory provisions of the Federal Data Protection Act and the Telemedia Act when collecting, processing and using your personal data. We collect, store and process your data for the entire processing of your purchase, including any subsequent warranties, for our services, technical administration and our own marketing purposes. Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of contract processing or invoicing or if you have given your prior consent. As part of order processing, for example, the service providers we use here (such as carriers, logistics companies, banks) receive the necessary data for order and order processing. The data passed on in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted and does not take place with any of the service providers entrusted by us.
We require your correct name, address and payment details for your order. We need your e-mail address so that we can confirm receipt of your order and communicate with you. We also use this for your identification (customer login). Furthermore, you will receive your order and shipping confirmation via your e-mail address.
Your personal data will be deleted if this does not conflict with statutory retention obligations and if you have asserted a claim for deletion, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible for other legal reasons.

Use of your data for advertising purposes

Your personal data (company address, names of contact persons if applicable) will be processed for the purpose of sending advertising material by post and providing information about the range of services and products. Furthermore, your data will be supplemented by publicly accessible socio-demographic data in order to enable an individual approach with customized offers. The permissibility of the processing is based on Art. 6 para. 1 f) GDPR (legitimate interest). The controller has a legitimate interest in conducting direct advertising. There is also a legitimate interest in making the advertising offer as individual as possible. The provision of your personal data is necessary for the sending of advertising material. The forwarding of the data by the controller and the processing by the service provider takes place on the basis of an order processing contract in accordance with Art. 28 GDPR.

Newsletter

We use the so-called double opt-in procedure for sending the newsletter, i.e. we will only send you a newsletter by e-mail if you have expressly confirmed to us beforehand that we should activate the newsletter service. We will then send you a notification e-mail and ask you to confirm that you wish to receive our newsletter by clicking on a link contained in this e-mail.
If you no longer wish to receive newsletters from us at a later date, you can object to this at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter.

The newsletter software rapidmail(https://www.rapidmail.de/) is used. Your data will be transmitted to rapidmail GmbH, Wentzingerstraße 21, 79106 Freiburg, Germany. rapidmail is prohibited from selling your data and using it for purposes other than sending newsletters. Clever Elements is a German certified provider, which was selected according to the requirements of the German Data Protection Regulation and the German Data Protection Act.

Product recommendations by e-mail

As a Medentis customer, you will receive product recommendations from us by e-mail at irregular intervals. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter. In this way, we want to provide you with information about products from our range that may be of interest to you based on your recent purchases from us. In doing so, we adhere strictly to the legal requirements.

If you no longer wish to receive product recommendations or any advertising messages from us, you can object to this at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every e-mail.

ePaper

We use the so-called double opt-in procedure for sending the newsletter, i.e. we will only send you a newsletter if you have already subscribed.

Processor: 1000° DIGITAL
Gesellschaft für Multimedia und E-Commerce mbH
Mozartstr. 3
04107 – Leipzig
Phone: +49 341 96382-0
Fax: +49 341 96382-22

as a service provider of medentis medical, offers our PDF brochures as scrollable, data protection-compliant publications
. https://www.1000grad-epaper.de/epaper-dsgvo/

Online surveys

Participation in online surveys is generally voluntary (Art. 4 (11) GDPR). All information will be treated confidentially.

Processor: enuvo GmbH
Seefeldstrasse 25
8008 Zurich, Switzerland

as a service provider of medentis, offers the opportunity to conduct this online survey. Furthermore, enuvo GmbH processes personal data for medentis within the meaning of Art. 4 para. 2 and Art. 28 GDPR on the basis of a corresponding agreement on order processing. The information on data protection at enuvo GmbH can be viewed at the following link: https://www.umfrageonline.com/datenschutz.

This personal data is processed on the basis of Art. 6 para. 1 sentence 1 lit. f) GDPR. It is used for verification purposes to ensure that you are a medentis customer. This constitutes a legitimate interest within the meaning of the aforementioned provision.

The purpose of the online survey is to meet the post-market surveillance requirements of Regulation (EU) 2017/745 on medical devices. We would like to use the survey to find out how you prefer to use our products, what complications occur and how satisfied you are with these products. These are legitimate interests within the meaning of the aforementioned regulation.

enuvo GmbH ensures that the survey is accessible via the Internet and that the answers of survey participants are stored securely. Furthermore, enuvo GmbH enables medentis to view the survey results and analyze them using the tools provided.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.

Contact form

If you contact us by e-mail or via the contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc (hereinafter: Google). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Due to the activation of IP anonymization (anonymizeIp) on these websites, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: Browser add-on to deactivate Google Analytics.

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by [google_analytics_optout] clicking on this link.[/google_analytics_optout] This will install an opt-out cookie on your device. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.

Use of Matomo (originally Piwik)

This website uses Matomo, an open source software for the statistical analysis of visitor access. Matomo uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website is stored on a server in Germany.
The IP address is anonymized immediately after processing and before it is stored. anonymized. You have the option of preventing the installation of cookies by changing the settings of your browser software. Please note that if you do so, you may not be able to use all the functions of this website.

You can decide whether a unique web analysis cookie may be stored in your browser to enable the operator of the website to collect and analyze various statistical data.

Use of Google Fonts (local hosting)

This site uses so-called Google Fonts, which are provided by Google, for the uniform display of fonts. Google Fonts are installed locally. There is no connection to Google servers.

Further information on Google Fonts can be found at: https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de

Font Awesome (local hosting)

This site uses Font Awesome for the uniform display of fonts. Font Awesome is installed locally. There is no connection to the servers of Fonticons, Inc.

Further information about Font Awesome can be found in the Font Awesome privacy policy at:

https://fontawesome.com/privacy.

Use of Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to check whether data is entered on this website (e.g. in a contact form) by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.

The data is stored and analyzed on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website from abusive automated spying and SPAM. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

For more information about Google reCAPTCHA, please refer to the Google Privacy Policy and the Google Terms of Service at the following links:

https://policies.google.com/privacy?hl=de and

https://policies.google.com/terms?hl=de.

Use of Google Maps

This website uses Google Maps API to display geographical information visually. When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors. You can find more information about data processing by Google in the Google privacy policy. You can also change your personal data protection settings there in the data protection center.

Detailed instructions on managing your own data in connection with Google products can be found here.

YouTube with enhanced data protection

This website embeds videos from the YouTube website. The operator of the pages is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. For example, YouTube establishes a connection to the Google DoubleClick network regardless of whether you watch a video.

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, YouTube may store various cookies on your end device after starting a video or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to record video statistics, improve user-friendliness and prevent fraud attempts.

After the start of a YouTube video, further data processing operations may be triggered over which we have no influence. The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR represent. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. The

Consent can be revoked at any time.

You can find more information about data protection at YouTube in their privacy policy at:

https://policies.google.com/privacy?hl=de.

Themes Security

We have integrated iThemes Security on this website. The provider is iThemes Media LLC, 1720 South Kelly Avenue Edmond, OK 73013, USA (hereinafter “iThemes Security”).

iThemes Security is used to protect our website from unwanted access or malicious cyberattacks. For this purpose, iThemes Security records, among other things, your IP address, the time and source of login attempts and log data (e.g. the browser used). iThemes Security is installed locally on our servers.

iThemes Security transmits IP addresses of recurring attackers to a central iThemes database in the USA (Network Brute Force Protection) in order to prevent such attacks in the future. The use of iThemes Security is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website as effectively as possible against cyberattacks. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Social plugins

Social plugins from the providers listed below are used on our websites. You can recognize the plugins by the fact that they are marked with the corresponding logo.

Information, which may also include personal data, may be sent to the service provider via these plugins and may be used by the service provider. We prevent the unconscious and unwanted collection and transmission of data to the service provider by means of a 2-click solution. To activate a desired social plugin, it must first be activated by clicking on the corresponding button. Only this activation of the plugin triggers the collection of information and its transmission to the service provider. We do not collect any personal data ourselves by means of the social plugins or through their use.

We have no influence on what data an activated plugin collects and how it is used by the provider. At present, it must be assumed that a direct connection to the provider’s services is established and that at least the IP address and device-related information is collected and used. It is also possible that the service providers attempt to store cookies on the computer used. Please refer to the data protection information of the respective service provider to find out which specific data is collected and how it is used. Note: If you are logged in to Facebook or Instagram at the same time, Facebook can identify you as a visitor to a specific page.

Elements of the social network Facebook are integrated on this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries.

We have integrated the social media buttons of the following companies on our website:

Facebook, Instagram Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. XING AG (Gänsemarkt 43 – 20354 Hamburg – Germany) LinkedIn Corporation (2029 Stierlin Court – Mountain View – CA 94043 – USA)

Google AdWords

Our website uses Google Conversion Tracking. If you have reached our website via an advertisement placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this – for example, by setting your browser to generally deactivate the automatic setting of cookies or to set your browser so that cookies from the domain “googleleadservices.com” are blocked.

Please note that you may not delete the opt-out cookies as long as you do not wish measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

Use of Google Remarketing

This website uses the remarketing function of Google Inc. This function is used to present interest-based advertisements to website visitors within the Google advertising network. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he or she visits websites that belong to the Google advertising network. On these pages, the visitor may be presented with advertisements relating to content that the visitor has previously viewed on websites that use Google’s remarketing function.
According to Google, it does not collect any personal data during this process. However, if you do not wish to use Google’s remarketing function, you can deactivate it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

Photo and video recordings

We expressly point out that in the context of our events, image and sound material in the form of photos and video recordings are created by us as the organizer, by persons commissioned by us and by service providers or other third parties in connection with the event.

Commissioning

When you commission us, we collect the following information:

  • Practice or company name, title, salutation, first name, surname,
  • a valid e-mail address, website address
  • Address,
  • Telephone number (landline and/or mobile), fax number
  • Information that is relevant for advice, product and service recommendations This data is collected,
  • to be able to identify you as our customer – to be able to advise you appropriately
  • for correspondence with you
  • for delivery and invoicing
  • to process any existing liability claims and to assert any claims against you The data processing is carried out at your request and is necessary for the purposes mentioned for the appropriate processing of the mandate and for the mutual fulfillment of obligations arising from the contract in accordance with Art. 6 para. 1 b) GDPR.

Recipients and origin of your data and legitimate interest

We do not intend to transfer your data to a third country outside the EU or the EEA.

Storage of your data

Your data is stored for the first time when it is collected. In the event that a contract is concluded with the controller, your personal data will be deleted when the contractual relationship is terminated (or alternatively: until the expiry of the statutory retention obligation), all mutual claims have been fulfilled and there are no statutory retention obligations or legal bases for storage, unless we are obliged to store the data for a longer period of time pursuant to Article 6 para. 1 c) GDPR due to tax and commercial law retention and documentation obligations (from HGB, StGB or AO) or you have consented to storage beyond this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. We will continue to use your postal address for advertising purposes even after termination of the contractual relationship, unless you object.

You have the following rights

You have the right to information (Art. 15 DS-GVO), correction (Art. 16 DS-GVO), deletion (Art. 17 DS-GVO), restriction of processing (Art. 18 DS-GVO) as well as data transfer (Art. 20 DS-GVO). We endeavor to process requests quickly. If your personal data is collected on the basis of Art. 6 para. 1 f) DSGVO, you have the right to object, insofar as there are grounds for doing so which arise from your particular situation or the objection is directed against direct advertising (Art. 21 DSGVO). If you object to direct marketing, we will no longer send you any advertising messages.
If you wish to exercise your right to object, simply send an e-mail to datenschutz(at)medentis.de.

We endeavor to process requests quickly.

In accordance with Art. 77 GDPR, you have the right to contact the competent supervisory authority (The State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate, Hintere Bleiche 34, 55116 Mainz).

Changes to our privacy policy

We reserve the right to amend this data protection declaration from time to time so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new privacy policy will then apply to your next visit.

Status, September 2023